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Is your store network down as well?
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- It is likely that either you are experiencing an internet outage, and or that your mako device has failed. 1) Contact your service provider to confirm if there is an outage in your area. If there is no outage - determine if they can see their modem/equipment. 2) If Service provider can detect, and see modem - and no issues are identified - the issue will be with the Mako Firewall, and/or switches. 2a) If the store is not open - a power cycle may fix the issue. 3) If the power cycle does not fix the issue, contact Cicis IT @ 1-469-585-0700
- It is likely that either you are experiencing an internet outage, and or that your mako device has failed.
1) Contact your service provider to confirm if there is an outage in your area. If there is no outage - determine if they can see their modem/equipment.
2) If Service provider can detect, and see modem - and no issues are identified - the issue will be with the Mako Firewall, and/or switches.
2a) If the store is not open - a power cycle may fix the issue.
3) If the power cycle does not fix the issue, contact Cicis IT @ 1-469-585-0700
1) Contact your service provider to confirm if there is an outage in your area. If there is no outage - determine if they can see their modem/equipment.
2) If Service provider can detect, and see modem - and no issues are identified - the issue will be with the Mako Firewall, and/or switches.
2a) If the store is not open - a power cycle may fix the issue.
3) If the power cycle does not fix the issue, contact Cicis IT @ 1-469-585-0700